Saturday, August 25, 2007

Car Dealers - again


We're almost there now, the Audi A6 is now favourite for me, just under budget although it doesn't have the full colour satnav that I currently have in the Nissan, but it has a cheapo satnav which will probably do the job just as well.

So I went to the Leeds Audi dealer today to have a sit in one of them to refresh my mind.

They have lots of Audi's at the Leeds main Audi dealer, which is what you'd expect really, but they didn't have the one that I want so I sat in one that costs £20k more than the one that I want and tried to pretend that it wasn't the posh version of the one that will be mine.

Also the person that I need to speak to (for all of the sales reps that you see in car showrooms don't "do" business contracts) was not in today, so I have to speak to him on Monday instead - I want his quote in writing because suprisingly I have nothing except a verbal price from him and his business card, maybe they just work on trust ?

Later I found myself near Harrogate and as luck would have it found myself just 100 yards away from the Harrogate Audi dealer and so availed myself of another sit in an A6 - to refresh my mind again.

They have lots of Audi's at the Harrogate main Audi dealer, which is what you'd expect really, but they didn't have the one that I want and so I sat in one that costs £20k more than the one that I want and tried to pretend that it wasn't the posh version of the one that will be mine.

I was lucky to get to sit in one at the Harrogate dealer for no-one could find a key for any of the A6's on the forecourt, or maybe they just told me that because I don't look like Audi material. Eventually they did find one key and the rep explained that they can only take one set of keys out at a time by handing in their own smart fob in exchange for a set of car keys - the rep that told me this didn't have his own smart fob with him because he'd given it to another rep who needed to take out two sets of leys - so that system works well doesn't it - my rep had to borrow someone else's smart fob so presumably that other rep will be telling the same story to another potential customer.

This whole thing about buying a new car from a main dealer has been a complete pain in the arse for the last two months, only one (Mercedes) have bothered to ring me back with prices and they just take the piss with their rates, the four (count them) four Ford dealers in Leeds have, to a man, failed to make any contact with me regarding my need for two new vehicles for October delivery, I've had to ring them each time to ask for prices and arrange a test drive which is still not arranged because none of them have arranged it - I honestly believe that Ford have told all of their dealers not to sell any more cars this year, maybe Ford don't make cars anymore.

The Harrogate Audi dealer gave me the name of their business sales rep today and asked me to ring him on Monday, I said I would but know that I won't, they didn't even take my name so on Monday their business sales rep will be told by one of his collegues "someone wanted a quote from you on Saturday" and when he asks who it was he will be told "I don't know".

Fortunately we use a broker who will quote us on any vehicle, source the vehicle from existing stocks (no arseing about with two month delivery periods like the main dealers like to hold you to), and do it cheaer than the main dealers will quote, but best of all because his business is purely in organising leases for vehicles he is acually keen to have your business, rings you back when he says he will, sorts your queries out, all that good stuff that gives you the impression that he actually does a job when he turns up at the office every morning - unlike the reps who work at main dealers.


Oh yes, the picture ?
I think its gone wrong.

1 comment:

Ms Jones said...
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